Days to request a return
You can exercise your right of withdrawal within 14 days of order confirmation.
Returns and Refunds
Returns and Refunds
After placing an order, you can return it within 14 days without providing any explanation.
Return shipping
Shipping costs for returning the product are borne by the customer.
Business days for refund
The refund is issued within 10 business days of return verification.
Right of withdrawal
The right of withdrawal is regulated by Legislative Decree 206/05.
As a customer, you have the right to withdraw from the purchase agreement without specifying a reason within 14 days of order confirmation.
Returns or replacements are accepted only if requested via email to web@polyflexcalzature.it , indicating the order number.
Shipping costs for returning the product are borne by the customer.
Shipping costs for product exchange, such as size change or color change of the same item, are borne by the customer.
Polyflex S.r.l. will send the requested replacement product, for example in case of a size or color change of the same item, to the customer's address at its own expense.
It is not possible to request a return for products purchased online from websites other than the official Polyflex website.
Who can exercise the right of withdrawal
A customer is defined as a natural person who purchases goods for purposes not related to their professional activity, i.e., who does not make the purchase by indicating a VAT number in the order form.
How to request a return
To request a return or replacement, send a communication to web@polyflexcalzature.it , indicating the order number.
Prepare the product
Products must be returned intact and in the same condition in which they were received, with the tag and any other seal that is part of the product, inside the original box.
Pack the goods
Pack the goods so that the product cannot be damaged during transport.
Include the receipt or fiscal receipt and the completed return form with your details inside the package.
Choose the courier
Choose a trusted courier. The responsibility for the package until it reaches the company and the cost of shipping are borne by the customer.
Notify Polyflex
Contact us by phone at 0883 347775 from 09:00 to 13:00, or send an email to web@polyflexcalzature.it to inform us that the return has been shipped.
Return address
Polyflex S.r.l.Via Vecchia Madonna dello Sterpeto, 103
76121 Barletta (BT)
Italy
Product replacement
If a product is chosen to replace the returned one, Polyflex will send the chosen product at its own expense.
The shipping cost of the new product to the customer's address will therefore be borne by the company.
The costs necessary to ship the product to be exchanged to Polyflex remain the responsibility of the customer.
Refund times and methods
If a refund is requested, Polyflex will only re-credit the amount of the returned products.
Shipping costs already paid for orders under €49.99 will not be refunded.
Returned merchandise, if not replaced with another product, will be refunded by reversing the original payment transaction.
The refund will be issued within 10 business days from the date of return verification.
Verification can be carried out after the goods have been delivered to the company and checked to ascertain the integrity of the product.
The refund will be made according to the payment method used for the order:
- directly to the credit card;
- via PayPal;
- by re-crediting the current account, if the order was paid by bank transfer.
Orders placed with coupons
If a coupon code was used for the purchase, the discount value is proportionally distributed among the ordered products.
To receive a full refund, all products in the same order must be returned.
A partial return is also possible. In this case, the price of the returned products will be refunded, net of the discount applied to them.
The coupon used for the order cannot be reactivated.
What is refunded
- The value of the returned goods, subject to any restoration costs due to proven damage to the original packaging.
- Shipping costs incurred for the original order are not refunded.
- In the case of an order placed using a coupon code, the conditions indicated in the section dedicated to orders with coupons apply.